Your IP Address:
Phone / E-Mail / Business Office Support Hours
Mon. – Fri. 7AM to 6PM (Billing office closes at 4pm)
Local Phone: 573-686-9114
Toll Free: 1-877-686-9114
What information you should have before calling Tech Support:
Error messages. The defaulting program or operating system will almost always provide an error message. Please write this information down EXACTLY how it is on your computer screen. This will assist Tech Support in troubleshooting your issue.
Be ready to work with Tech Support. Calling the tech support staff when you are away from your computer or about to leave makes troubleshooting the problem very difficult. Have your computer running and be prepared to follow instructions from the technician.
Know the circumstances. What were you doing when the problem occurred? You should be able to tell the tech what programs were running and what activity you were performing at the time of the error. You should also let the tech know if this is a recurring problem. Also let the tech know if you have changed anything recently in your computer.
Know your equipment. The operating system, amount of memory, processor type, and amount of free disk space of your computer may all be factors in causing the problem. Have this information handy.
Try not to speculate. It is tempting to try and diagnose the problem yourself, but this can often mislead the tech and turn a simple problem into a baffling mystery. Providing only the facts is the best policy.