Municipal Utilities & City Cable Flyer About New Rates and Speeds
As most of you are finding out, inside your Municipal Utilities / City Cable bill in January is a flyer about new speeds and rates for Cable Internet. As people have noted, this flyer didn’t just go to MyCityCable customers and it doesn’t say “MyCityCable” on it anywhere. By the way our phone is ringing, this has caused mass confusion.
We are confused as well, as to why City Cable would tell semo.net customers that your rate and speed are changing. But it’s not fair that our customers get yanked around like this. We will honor the flyer that has been mailed with your bill. You should expect the speed change to take place in the next 48 hours. If your rate also is to change, we will adjust (pro-rate) your account to show this as well. To avoid confusion, if you’ve already received your January bill, just pay that amount and you will have a credit on your February statement.
City Cable Flyer Sent To Semo.Net Customers
Why semo.net customers were sent this flyer in a Municipal Utilities bill is confusing and I believe inappropriate, but many of their decisions made over the past 14 months have left me scratching my head.
Many of you have voiced concern asking when semo.net was getting off the cable network. Big River announced they closed their cable internet service at the end of 2010. Many people are saying, if I have to switch, I might as well do it now.
We honestly believe that the decision to close Open Access and kick the ISPs off the network is illegal and expect the courts to decide in our favor. According to the current city ordinance, at a minimum we will have access to the network until October, 2011. We hope you will stay with us until the courts decide.
If you have any questions, please don’t hesitate to email us at firstname.lastname@example.org.