semo.net's Support Team Continues To Impress!
One of the factors that sets our company apart is our support department. After each trouble ticket with our support team, our customer is sent a survey by email. I am constantly amazed at the number of high praises our team members get (not because they don’t deserve it but because human nature’s desire to be more vocal over frustrations one would expect frustration to dominate the responses).
Though we sometimes get frustrated responses, the overall majority are wonderful praise of our staff.
Over the past week, our team dealt with over 200 customer issues and 19 completed the survey for us. Below are the scores given in all 19 surveys and following that are the messages that accompanied the scores (there were no negative responses this week).
Ratings:
|
Jerry 2 Excellents 4 Goods |
Josh 2 Excellents 1 Good |
Justin 1 Good |
Stefan 4 Excellents 4 Goods |
Bill 1 Good |
Reviews:
| Bill/Jerry: 639729 I bought a new laptap, not able to log into my e-mail or internet. So took it to semo.net. It was fixed. Thank you. Stefan/Jerry: 696509 Josh: 697591 Stefan: 697702 Stefan: 697851 Jerry: 698113 Josh: 698271 Stefan: 698294 |