McCaskill to Visit Poplar Bluff, West Plains to Announce Expansion of Veterans Secret Shopper Program

Aug 25, 2014

Senator to visit Pershing VA Medical Center and VA West Plains Community-Based Outpatient Clinic to hear directly from veterans, announce expansion of Veterans Customer Satisfaction Program survey

POPLAR BLUFF/WEST PLAINS – U.S. Senator Claire McCaskill will visit John J. Pershing Medical Center and the VA’s West Plains Community-Based Outpatient Clinic on Tuesday to meet with area veterans and VA administrators, and announce the expansion of her veterans customer satisfaction survey to the southeast Missouri region.

In Poplar Bluff, McCaskill will hold a media availability following her visit with executives at Pershing VA Medical Center at 10:45 a.m. CT on Tuesday, August 26. 

In West Plains, McCaskill will hold a media availability following her tour of the VA West Plains Outpatient Clinic at 12:45 p.m. CT on Tuesday, August 26.

McCaskill, the daughter of a World War II veteran and a senior member of the Armed Services Committee, launched her Veterans’ Customer Satisfaction Program (VCSP), a confidential survey, to give Missouri veterans an opportunity to offer direct, confidential feedback on the quality of service they receive at their local VA facility. Nearly 1,000 Missouri veterans participated in this year’s surveys, and the program is now in its fourth year. The survey is currently active in three regions: St. LouisKansas City, and Columbia.

As Chairman of the Subcommittee on Financial & Contracting Oversight, McCaskill recently introduced legislation that would mandate the firing of any VA employee found to have retaliated against a whistleblower. Currently, a finding of retaliation against a whistleblower is punishable by a range of actions, including fines and reprimand. McCaskill also introduced legislation with Sen. Kelly Ayotte (R-N.H.) to take back bonuses paid to employees at the VA who were involved in the manipulation of electronic waitlists.


McCaskill veterans press conference in Poplar Bluff

Tuesday, August 26 at 10:45 a.m. CT

 John J. Pershing VA Medical Center
Pershing VAMC ground floor Meeting Room (Room number 45)
1500 N. Westwood Blvd.
Poplar Bluff, Mo. 63901

McCaskill veterans press conference in West Plains

Tuesday, August 26 at 12:45 p.m. CT

VA West Plains Community-Based Outpatient Clinic
Room 110
1801 E. State Route K
West Plains, Mo. 65775

Click HERE to read highlights of McCaskill’s fight for military veterans.