• It seems nearly impossible to fathom that someone as brilliant and funny as Robin Williams could be so tortured emotionally that he takes himself out of the human race. Yet, last week, one by one, each of us across the whole globe, fixed our attention on the sad news of this beloved actor’s suicide. Sometimes, a blip of news in the vast sea of information we are bombarded with daily, seems to slap us so hard in the face that we can almost hear the collective groan rippling through space and time. Then we all try our best to reckon with reality. And what a devastating reality Robin Williams’ death reveals - that someone who, by his very nature, brought

    Aug 26,
  • One of the factors that sets our company apart is our support department. After each trouble ticket with our support team, our customer is sent a survey by email. I am constantly amazed at the number of high praises our team members get (not because they don't deserve it but because human nature's desire to be more vocal over frustrations one would expect frustration to dominate the responses). Though we sometimes get frustrated responses, the overall majority are wonderful praise of our staff. Over the past week, our team dealt with over 200 customer issues and 19 completed the survey for us. Below are the scores given in all 19 surveys and following that are the messages that accompanied the

    Jun 24,
  • [Disclaimer: the following is solely the opinion and perspective of Brian Becker] On May 14th, I was sent a letter from Bill Bach, General Manager of City Cable. The letter stated that my company was exceeding the 8meg bandwidth allotment per the 2001 city ordinance. For that reason, semo.net could not sign up new customers until a new rate was negotiated. Within hours I made a reasonable and fair offer for the overage so that our company could continue doing business and simultaneously work with the City Council to update the old ordinance. My offer was ignored.

    Jun 08,

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