The following was read at the Poplar Bluff City Council meeting during Citizen Input on July 6th, 2010. ============ My name is Brian Becker, I own Poplar Bluff Internet also known as semo.net. A month ago I stood before City Council asking for action. It’s now been 49 days of being prevented by City Cable to sign up new customers and in several instances over the past month, even lose the ones I already have.
One of the factors that sets our company apart is our support department. After each trouble ticket with our support team, our customer is sent a survey by email. I am constantly amazed at the number of high praises our team members get (not because they don't deserve it but because human nature's desire to be more vocal over frustrations one would expect frustration to dominate the responses). Though we sometimes get frustrated responses, the overall majority are wonderful praise of our staff. Over the past week, our team dealt with over 200 customer issues and 19 completed the survey for us. Below are the scores given in all 19 surveys and following that are the messages that accompanied the
[Disclaimer: the following is solely the opinion and perspective of Brian Becker] On May 14th, I was sent a letter from Bill Bach, General Manager of City Cable. The letter stated that my company was exceeding the 8meg bandwidth allotment per the 2001 city ordinance. For that reason, semo.net could not sign up new customers until a new rate was negotiated. Within hours I made a reasonable and fair offer for the overage so that our company could continue doing business and simultaneously work with the City Council to update the old ordinance. My offer was ignored.
Come celebrate Cinco de Mayo at Tio's on May 5th. They will have live music, great food, wonderful specials and amazing drinks including their famous Margarita! Turn you hump day into a fiesta!!!! Tio's is located on Three Rivers Blvd just off of Kanell Blvd (PP Hwy) in Poplar Bluff. Party starts when you walk in!
CHANGE: AGE REQUIREMENT HAS BEEN ADJUSTED TO "16 and Under". Ben and Jack Becker, in cooperation with semo.net and the Java Stop Cafe, are planning a Kids’ Music Night at the Java Stop Café. Youth sixteen and under are encouraged to apply for one of the six performance slots by submitting a video link which displays their performance talent. Guidelines: • this is not a cappella or karaoke, all performances must be with live music
